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Privacy Policy

Welcome to VocaSafe. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our mobile or wearable applications, or interact with our services.

By using our platform, you agree to the terms of this Privacy Policy.

1. Who We Are

VocaSafe is a communication and safety technology designed to support individuals with speech or communication challenges through AAC-enabled wearable devices and caregiver applications.
Our mission is to enhance independence, communication, and safety using responsible and privacy-first technology.

2. Information We Collect

We collect information in three main ways:

a) Information You Provide

  • Account Information: Name, email address, phone number, and password when creating an account.

  • Profile Data: Age, relationship to user (e.g., parent, caregiver, therapist), and preferences.

  • Communication Data: Saved phrases, custom messages, or AAC usage preferences (when using the watch or app).

  • Support Requests: Information shared when contacting customer support.

b) Information Automatically Collected

  • Device Data: Device type, operating system, app version, browser type, and IP address.

  • Usage Data: Log data on when and how the app or website is used, such as login times, button clicks, and interaction frequency.

  • Location Data (Optional): When enabled, the VocaSafe Watch and app collect GPS data to provide caregiver location tracking and safety alerts.

c) Information from Third Parties

  • If you sign in or integrate via Google, Apple, or another service, we may receive basic authentication data (e.g., email, profile picture) for secure login.

3. How We Use Your Information

We process data strictly to improve functionality and user safety. Specifically, we use your data to:

  • Operate and personalize your VocaSafe experience.

  • Enable AAC features and voice/text communication.

  • Share real-time alerts and safety notifications.

  • Allow caregivers and therapists to view progress reports and trends.

  • Improve app and hardware performance.

  • Communicate updates, feature changes, and security notices.

  • Comply with legal and regulatory obligations.

We do not sell or rent personal information.

4. Legal Basis for Processing

We process data under the following lawful bases:

  • Consent: You have given clear consent for specific processing activities.

  • Contractual Necessity: To provide you with the services you request.

  • Legitimate Interest: To maintain security, improve usability, and enhance user experience.

  • Legal Obligation: To comply with applicable data protection and reporting laws.

5. Data Retention

We retain personal data only as long as necessary for the purposes stated.

  • Account data is kept until you delete your account.

  • Communication data is stored securely and anonymized after 12 months of inactivity.

  • Legal and financial records are kept as required by law.

6. Data Sharing

We share data only with:

  • Authorized caregivers or therapists (with your consent).

  • Service providers supporting hosting, analytics, or security (under confidentiality agreements).

  • Regulatory authorities when legally required.

We do not share data for advertising or profiling purposes.

7. Data Security

We use modern security measures including:

  • End-to-end encryption between devices and servers.

  • Role-based access controls.

  • Regular security audits and vulnerability testing.

  • Data anonymization for research or reporting.

If a data breach occurs, we will notify affected users and relevant authorities within 72 hours as required by law.

8. Children’s Privacy

VocaSafe products are designed for children and individuals who may need communication support.
Parents or legal guardians must create and manage accounts for minors under 18.
We do not knowingly collect personal data from children without guardian consent.

9. Your Rights

Depending on your region, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion (“right to be forgotten”).

  • Withdraw consent at any time.

  • Request data portability.

  • Object to certain data processing activities.

To exercise any of these rights, contact us at privacy@vocasafewatch.net

10. International Data Transfers

Data may be processed on servers located outside your country of residence.
In such cases, we ensure adequate safeguards (such as Standard Contractual Clauses) to protect your information.

11. Third-Party Links

Our website may link to third-party sites or services.
We are not responsible for their privacy practices. Please review their policies before sharing information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a new “Last Updated” date.
Your continued use of our services after changes take effect constitutes your acceptance.

13. Contact Us

For any questions, concerns, or privacy requests, contact:

VocaSafe  Office
Email: privacy@vocasafewatch.net
Address: Massachusetts, USA
Phone: 978-601-5097


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